Woman Stranded in Puerto Rico Due to Emotional Support Parrot Policy

Travel Disruption with Emotional Support Parrot

• ✈️ Maria Fraterrigo, 76, became stranded in Puerto Rico when Frontier Airlines refused to allow her emotional support parrot, Plucky, to board the return flight to New York.
• ⚠️ Fraterrigo had flown to Puerto Rico with Plucky without issue, but was informed at the San Juan airport that the African grey parrot was considered too large for the aircraft.

Airline Policy and Resolution

• 🐦 Plucky, an emotional support bird, was reportedly told by airline staff that Fraterrigo would have to give up the bird to fly home.
• 📄 Frontier Airlines stated that they do not normally transport parrots, as noted on their website, but were in contact with Fraterrigo to arrange her return.
• ✅ The airline ultimately worked out a solution, allowing both Maria Fraterrigo and Plucky to board a flight home together.