1. Introduction
Welcome to VERIDIVE ("we," "us," "our," or the "Company"). This Privacy Policy explains how VERIDIVE Agentic Intelligence Co., a Delaware corporation, collects, uses, discloses, and safeguards your personal information when you access or use our website at veridive.com, our browser extension(s), mobile applications, and any related services (collectively, the "Service").
We are committed to protecting your privacy and handling your data in an open and transparent manner. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Definitions
For the purposes of this Privacy Policy:
- "Account" means the unique account you create to access and use the Service.
- "Content" means any text, documents, notes, web links, URLs, uploaded files, audio, video, images, or other materials that you submit, upload, or otherwise make available through the Service, including but not limited to content from YouTube, podcasts, websites, and other online sources.
- "Credits" means the virtual units used to measure and consume Service resources. Credits include plan credits (allocated by subscription tier), top-up credits (purchased as one-time packs), daily login credits, and reward credits (earned through program participation).
- "Device" means any device that can access the Service, such as a computer, smartphone, tablet, or similar device.
- "Personal Data" means any information that relates to an identified or identifiable individual.
- "Service" means the VERIDIVE platform, including the website, browser extension(s), mobile applications, APIs, and all related products and features provided by VERIDIVE.
- "Third-Party Services" means any services or content provided by a third party that may be displayed, included, or made available through the Service.
- "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
3. Information We Collect
3.1 Information You Provide Directly
We collect the following categories of information that you voluntarily provide to us:
a) Account Information
When you create an Account, we collect your name, email address, password (stored in hashed form), and any optional profile information you choose to provide.
b) Content You Submit
We collect the Content you provide through the Service, including but not limited to URLs, web links, notes, text, documents, uploaded files, and references to online media. This includes content submitted through our browser extension(s), mobile applications, and web platform. Additionally, the Service may retrieve, fetch, import, and analyze content from third-party sources at your direction using the Service's import and analysis features. Content retrieved from third-party sources is treated as Content you have submitted for processing.
c) Payment Information
If you subscribe to a paid tier or purchase top-up credit packs, we collect payment-related information. Payment card details and billing information are processed directly by our third-party payment processor(s), including Stripe. We do not store your full credit card number on our servers. We may receive and retain limited information from the payment processor, such as the last four digits of your card, card type, expiration date, billing address, and transaction identifiers.
d) Credit and Billing Data
We collect and maintain records related to your credit activity, including your credit balance, credit consumption history, top-up credit purchase records, plan credit allocations, tier subscription history, and any credit adjustments or corrections applied to your account.
e) Referral and Reward Data
If you participate in our reward programs, we collect data related to your activity, including invite codes you generate, referral relationships (who you referred and who referred you), reward task completions (such as Get Started tasks), daily login records, login streak data, and any reward credits earned.
f) Communications
When you contact us for support, provide feedback, or otherwise communicate with us, we collect the content of those communications along with associated metadata (such as date, time, and communication channel).
g) Survey and Research Data
If you voluntarily participate in surveys, research, or beta testing programs, we collect the information you provide in connection with those activities.
h) Content Source and Attribution Data
We maintain logs and source references for all imported content. This includes:
- Source URLs and platform identifiers for retrieved content.
- Timestamps of content retrieval and processing.
- Source attribution metadata used for citation and reference linking.
- Content source platform information (e.g., the platform from which content was retrieved).
3.2 Information Collected Automatically
When you access or use the Service, we automatically collect certain information:
a) Usage Data
We collect information about how you interact with the Service, including pages visited, features used, actions taken, date and time of access, duration of sessions, and referring URLs.
b) Device and Technical Data
We collect information about your Device, including device type, operating system, browser type and version, unique device identifiers, IP address, language preferences, and screen resolution.
c) Cookies and Similar Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. For more details, see Section 10 (Cookies and Tracking Technologies).
d) Credit Usage Data
We automatically collect data related to your credit consumption, including credits consumed per operation, daily and monthly usage patterns, balance changes, operation timestamps, and the types of operations performed.
e) Reward Activity Data
We automatically collect data related to your participation in reward programs, including task completion timestamps, daily login timestamps, login streak calculations, referral activation events, and reward credit issuance records.
f) Log Data
Our servers automatically record information ("Log Data") created by your use of the Service, which may include your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information, search terms, and cookie information.
g) AI Safety and Guardrail Data
We maintain records related to AI safety and content moderation within the Service, including:
- Records of AI guardrail interventions (when content or queries are flagged or restricted).
- Content moderation actions and outcomes.
- AI safety audit logs.
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 Providing and Improving the Service
To operate, maintain, and improve the Service and its features, including but not limited to content analysis, summarization, knowledge management, and AI-powered insights. We use your Content to generate outputs such as summaries, analyses, and other derivative materials as part of the Service functionality.
4.2 Personalization
To personalize your experience and deliver content and features relevant to your interests and preferences.
4.3 Communication
To communicate with you about your Account, respond to your inquiries, provide customer support, and send you technical notices, updates, security alerts, and administrative messages.
4.4 Analytics and Research
We use third-party analytics and measurement tools to understand how users interact with the Service, measure performance, and improve the user experience. These tools may include website analytics, user behavior analytics (such as click tracking, heatmap analysis, and session recording), conversion tracking, and marketing performance measurement. These tools collect usage data as described in Section 3.2 and operate in accordance with their respective privacy policies.
4.5 Security and Fraud Prevention
To detect, prevent, and address technical issues, security incidents, fraud, abuse, and violations of our Terms of Service.
4.6 Credit System and Billing
To manage credit allocation based on your subscription tier, track credit consumption across operations, process top-up credit purchases, enforce tier-based usage limits, meter and record operations for billing accuracy, apply credit adjustments and corrections, and generate billing and usage reports.
4.7 Reward Programs
To operate and administer reward programs, including tracking referral relationships, validating task completions, calculating and awarding reward credits, maintaining login streak records, detecting and preventing reward fraud or abuse, and communicating reward-related updates to you.
4.8 Legal Compliance
To comply with applicable laws, regulations, legal processes, or governmental requests.
4.9 Marketing and Promotions
With your consent where required by applicable law, to send you marketing communications about our products, services, and promotions. You may opt out of marketing communications at any time (see Section 9).
4.10 Aggregated and De-identified Data
We may create aggregated or de-identified data from the information we collect. Aggregated or de-identified data is not Personal Data, and we may use and disclose it for any lawful purpose, including analytics, research, and service improvement.
4.11 Content Retrieval and Source Management
To retrieve, import, and process content from third-party sources at your direction, maintain source attribution and references for proper citation, link AI-generated insights to their original source materials, and ensure traceability of content origins for transparency and accuracy.
5. Legal Bases for Processing (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your Personal Data on the following legal bases:
- Performance of a Contract: Processing necessary to perform our contract with you (e.g., providing the Service, managing your Account, processing credit transactions, and administering reward programs).
- Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms (e.g., improving the Service, analytics, fraud prevention, and credit system integrity).
- Consent: Processing based on your consent, which you may withdraw at any time (e.g., marketing communications).
- Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.
7. Your Rights and Choices
7.1 Access and Portability
You have the right to request access to the Personal Data we hold about you and to receive a copy of your data in a structured, commonly used, and machine-readable format.
7.2 Correction
You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you.
7.3 Deletion
You have the right to request that we delete your Personal Data, subject to certain exceptions (e.g., where we are required to retain data for legal or compliance purposes). Upon account deletion, we will delete or anonymize your Personal Data in accordance with our data retention practices described in Section 12.
7.4 Restriction and Objection
You have the right to request that we restrict the processing of your Personal Data or to object to our processing of your Personal Data in certain circumstances.
7.5 Automated Decision-Making
We use automated systems to make certain decisions related to the operation of the Service. These automated decisions include:
- Credit deduction: Credits are automatically deducted from your balance when you perform operations through the Service.
- Access restrictions: If your credit balance is insufficient, you may be automatically prevented from performing certain operations until credits are replenished.
- Tier limit enforcement: Automated systems enforce usage limits associated with your subscription tier, such as library size limits or feature access restrictions.
- Account adjustments: If a payment fails or a subscription lapses, your account may be automatically adjusted (e.g., downgraded to a lower tier).
- AI safety interventions: Our AI guardrails may automatically restrict certain queries, prompts, or operations that are flagged as potentially harmful, unsafe, or in violation of our Acceptable Use Policy.
These automated decisions are standard service metering and billing functions. They do not produce legal effects or similarly significant effects on you within the meaning of applicable data protection laws (such as GDPR Article 22). They are necessary for the performance of our contract with you and the operation of the Service.
If you believe an automated decision has been made in error, you have the right to contest the decision, request human review, and obtain an explanation. To exercise this right, please contact us at the details provided in Section 22.
7.6 Withdrawal of Consent
Where we rely on your consent for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
7.7 Exercising Your Rights
To exercise any of these rights, please contact us at the details provided in Section 22. We will respond to your request within the timeframes required by applicable law.
8. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
8.1 Right to Know
You have the right to request that we disclose the categories and specific pieces of Personal Data we have collected about you, the categories of sources from which the data was collected, the business or commercial purpose for collecting the data, and the categories of third parties with whom we share the data.
8.2 Right to Delete
You have the right to request deletion of your Personal Data, subject to certain exceptions.
8.3 Right to Opt-Out of Sale or Sharing
We do not sell your Personal Data. We do not share your Personal Data for cross-context behavioral advertising purposes.
8.4 Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA/CPRA rights.
8.5 Right to Correct
You have the right to request correction of inaccurate Personal Data.
8.6 Right to Limit Use of Sensitive Personal Information
To the extent we collect sensitive personal information as defined under the CPRA, you have the right to limit our use and disclosure of such information.
8.7 Exercising Your California Rights
To exercise your California privacy rights, please contact us at the details provided in Section 22. We may need to verify your identity before fulfilling your request.
9. Marketing Communications
You may opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any marketing email we send you.
- Contacting us at the details provided in Section 22.
Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your Account, such as billing confirmations, credit balance notifications, tier change notices, and service updates.
11. Third-Party Services and Links
11.1 Third-Party Services
The Service integrates with or relies upon third-party services, including but not limited to:
- Payment Processors: Our third-party payment processor(s), including Stripe, handle payment transactions. Their use of your information is governed by their respective privacy policies.
- AI Model Providers: We use third-party AI model providers, including OpenAI and potentially other providers, to deliver AI-powered features of the Service. Content and data transmitted to AI model providers are used for processing your requests and are subject to the providers' data handling and privacy practices.
- Content Platforms and Sources: The Service retrieves and processes content from third-party platforms and sources at your direction, including but not limited to video platforms, social media platforms, podcast services, news sites, blogs, and other web-based content sources. We may use third-party content retrieval services to facilitate this process. Your use of such third-party platforms remains subject to their respective terms and privacy policies. VERIDIVE does not control or endorse any third-party content.
- Authentication Providers: If you use third-party authentication (e.g., social login), we receive information as authorized by your settings with that provider.
11.2 Third-Party Links
The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites or services you visit.
12. Data Retention
12.1 Retention Periods
We retain your Personal Data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account Data: Retained for the duration of your Account and for a reasonable period thereafter to fulfill legal, accounting, or reporting obligations.
- Content: Retained for the duration of your Account. Upon account deletion, Content is permanently deleted immediately along with your Account, except where retention is required by law.
- Credit Transaction Records: Retained for the duration of your Account plus seven (7) years following account deletion or closure, to comply with tax, financial, and regulatory record-keeping requirements.
- Reward and Referral Data: Retained for the duration of your Account plus ninety (90) days following account deletion, after which it is deleted or anonymized.
- Daily Login Records: Retained in identifiable form for twelve (12) months from the date of the login event, after which they are aggregated or anonymized.
- Payment Records: Retained in accordance with applicable tax and financial regulations, typically for seven (7) years.
- Usage Data and Log Data: Retained for up to twenty-four (24) months in identifiable form, after which it is aggregated or anonymized.
- Communications: Retained for as long as necessary to resolve your inquiry and for a reasonable period thereafter for quality assurance and legal purposes.
- Content Source and Attribution Data: Retained for the duration of your Account and for as long as the associated Content is retained. Deleted when the associated Content is deleted.
- AI Safety and Guardrail Logs: Retained for twenty-four (24) months for security, compliance, and improvement purposes, after which they are aggregated or anonymized.
12.2 Deletion
When you request account deletion through your Account settings or by contacting us, and confirm the deletion, your Account and associated Personal Data are permanently deleted immediately. Account deletion is irreversible — once confirmed, your data cannot be recovered, restored, or retrieved. You are solely responsible for exporting any data you wish to retain before initiating deletion. Certain records that we are legally required to retain (such as tax and financial transaction records) will be retained for the applicable statutory period and then deleted. Data that has previously been de-identified and incorporated into aggregated datasets is no longer Personal Data and cannot be individually extracted or deleted.
13. Data Security
We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:
- Encryption of data in transit (TLS/SSL) and at rest.
- Access controls limiting data access to authorized personnel.
- Regular security assessments and vulnerability testing.
- Secure coding practices and code review processes.
- Incident response procedures.
While we strive to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
14. International Data Transfers
VERIDIVE is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located.
If you are located in the EEA, UK, or Switzerland, we will ensure that any transfer of your Personal Data to countries outside the EEA, UK, or Switzerland is subject to appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Data Processing Agreements with our service providers that include adequate data protection commitments.
- Other legally recognized transfer mechanisms.
15. Children's Privacy
The Service is not intended for children under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect Personal Data from children under 16. If we become aware that we have collected Personal Data from a child under 16 without parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 16, please contact us at the details provided in Section 22.
16. Browser Extension Privacy
16.1 Data Collected by the Browser Extension
Our browser extension (including the Chrome Extension) collects the following information:
- URLs and web page content that you explicitly choose to save or analyze through the extension.
- Extension usage data, such as features used and interactions with the extension interface.
16.2 Browser Extension Permissions
The browser extension requests only the permissions necessary to provide its functionality. We do not access your browsing history, bookmarks, or other browser data beyond what is explicitly required for the features you use.
16.3 Data Handling
Data collected through the browser extension is transmitted securely to our servers and is subject to the same protections and practices described in this Privacy Policy.
17. AI Processing and Content
17.1 How We Process Your Content
When you use the Service, your Content may be processed by AI models to generate summaries, analyses, insights, and other outputs. This processing may involve transmitting your Content to third-party AI model providers, including but not limited to OpenAI.
17.2 AI Model Provider Data Practices
We select AI model providers that maintain appropriate data handling practices. We contractually require that AI model providers:
- Use your data solely for the purpose of processing your requests.
- Not use your data to train their general-purpose models without your explicit consent, where such contractual protections are available.
- Implement appropriate security measures to protect your data.
17.3 AI Model Training
VERIDIVE does not use your individually submitted Content (including prompts, queries, uploaded materials, or retrieved third-party content) to train general-purpose AI models. We may use aggregated, de-identified, and anonymized usage data (such as feature usage patterns and error rates) to improve the Service. Data collected through safety and abuse monitoring systems is used solely for safety enforcement purposes and is not used for AI model training. If we ever change this position, we will provide advance notice and obtain your affirmative consent where required by applicable law.
17.4 Outputs
AI-generated outputs are provided on an "as-is" basis. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
18. Data Processing Agreements
Where required by applicable data protection laws, we enter into data processing agreements with our service providers and sub-processors that include appropriate data protection obligations, including requirements regarding data security, confidentiality, and data subject rights.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated Privacy Policy on our website with a revised "Last Updated" date.
- Sending you an email notification (for material changes).
- Displaying a notice within the Service.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
20. Dispute Resolution
Any disputes arising under this Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in the State of Delaware for the resolution of any disputes.
21. Additional State Privacy Rights
In addition to the California-specific rights described in Section 8, residents of certain other U.S. states may have additional privacy rights under their respective state privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, and other states that have enacted consumer privacy legislation). If you are a resident of such a state and wish to exercise your rights, please contact us at the details provided in Section 22. We will process your request in accordance with applicable law.
22. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
VERIDIVE Agentic Intelligence Co.
8 The Green STE D
Dover, County of Kent, Delaware 19901
United States
Email: privacy@veridive.com
For EEA/UK data protection inquiries, you may also contact your local supervisory authority.