Verizon Cell Phone Outage Impacts Thousands Across the US
CBS NewsJanuary 15, 20261 min37,116 views
2 connections·4 entities in this video→Widespread Verizon Outage
- ⚠️ A significant Verizon cell phone outage affected thousands of customers across the United States on Wednesday.
- 📊 According to Down Detector, over 182,000 users reported experiencing a loss of service.
- 📍 Key affected areas included New York City, Houston, Dallas, Miami, and Atlanta.
Customer Impact and Service Disruptions
- 📱 Customers reported having no cell service, seeing "SOS" on their phones, and being unable to make calls or use data.
- 📞 The outage raised concerns, with New York City Emergency Management warning it could potentially affect calls to 911.
Verizon's Response and Previous Incidents
- 🛠️ A Verizon spokesperson stated that engineers worked throughout the day to resolve the issue and apologized for the inconvenience.
- 🗓️ This incident follows a similar, though less severe, outage experienced by Verizon customers less than a year prior, in August 2025.
Knowledge graph4 entities · 2 connections
How they connect
An interactive map of every person, idea, and reference from this conversation. Hover to trace connections, click to explore.
Hover · drag to explore
4 entities
Chapters1 moments
Key Moments
Transcript5 segments
Full Transcript
Topics7 themes
What’s Discussed
Verizon OutageCell Phone ServiceNetwork OutageCustomer ImpactEmergency ServicesConnectivity IssuesTelecommunications
Smart Objects4 · 2 links
Company· 1
Concept· 1
Events· 2