Uber Eats Scam: Brooklyn Pizzeria Loses $46,000 in Online Order Revenue

Pronto Pizza's Financial Woes

• 🍕 The Sierra family, owners of Pronto Pizza in Brooklyn Heights for 15 years, experienced a significant financial loss.
• 💸 They discovered a substantial amount of money missing from their online app orders, specifically from Uber Eats.

Discovery of the Scam

• 🗓️ The last deposit received from Uber Eats was on April 4, 2023, indicating a year's worth of revenue was unaccounted for.
• 🔍 The owner initially didn't notice the missing funds, as her accountant and husband also overlooked the discrepancy.
• 💰 Approximately $46,000 in revenue from 2023 was missing, causing significant frustration for the family.

Resolution Through 7 On Your Side

• 🆘 After failing to resolve the issue directly with Uber Eats, the family contacted "7 On Your Side" for assistance.
• 📧 Uber Eats confirmed the merchant account was compromised by an impostor scam originating outside their platform, which led to their banking information being changed.
• ✅ Uber Eats has since resolved the matter directly with the pizzeria, recovering the missing funds.

Merchant Security Advice

• ⚠️ Uber Eats advises its merchants to reconcile invoices promptly to catch discrepancies.
• 🔒 They also emphasized that they will never ask for account usernames or passwords.