Troubleshooting ELGATO Key Light Neo WiFi Connection Issues

Resetting the ELGATO Key Light Neo WiFi

• 💡 If your ELGATO Key Light Neo is not connecting or being found by the Control Center app, a WiFi reset is the first step.
• 🛠️ To perform the reset, locate the reset hole on the back of the device and press and hold it with a needle or pin for 10 seconds until the light flashes three times.
• ⏳ After the reset, wait several additional seconds for the light to fully reconnect before attempting to add it in the Control Center.

Adding the Key Light Neo in Control Center

• ➕ Once the device has reset, open the ELGATO Control Center application on your computer.
• 🎯 Navigate to the 'add accessory' or '+' option and wait up to a minute for the Key Light Neo to be detected.
• ⚠️ If the device is still not found, proceed to check your computer's WiFi compatibility.

WiFi Compatibility and Network Selection

• 📶 Ensure your computer has 2.4 GHz WiFi support, as this is the most common and recommended network for the Key Light Neo.
• 🌐 While 5 GHz networks might be supported, it's best to connect to a 2.4 GHz network to avoid potential connection failures.
• 🔍 If you encounter persistent issues, verify that you are attempting to connect to the correct network band.