TCL 60 SE NXTpaper 5G: Fix No Sound During Calls Step-by-Step

Troubleshooting No Sound During Calls on TCL 60 SE NXTpaper 5G

Initial Call Volume and Settings Checks

• 🔊 Ensure the call volume is turned all the way to the maximum while on a call.
• ⚙️ Navigate to Settings > Sound and vibration and confirm the phone is set to ring and that media volume is at least 50%.

Bluetooth and Earpiece Inspection

• 🎧 Disable Bluetooth or disconnect any paired devices, as they might be routing audio away from the phone's earpiece.
• 🧼 Gently clean the earpiece using a soft brush to remove any dust or debris that could be obstructing sound.

Software Troubleshooting Steps

• 📞 After cleaning, test with another call or try an app like WhatsApp to see if the issue persists.
• 🔄 If the problem continues, restart your phone by holding the power button and selecting restart.

Network and System Resets

• 📶 If a restart doesn't resolve the issue, go to Settings > System > Reset options and select Reset mobile network settings.
• 💾 For persistent issues, proceed to Backup > Backup now, then go to Reset options > Erase all data (factory reset) to restore the phone to its default state.

Hardware Support

• 🛠️ If none of the above software solutions work, it is likely a hardware issue, and you should contact TCL support for further assistance.