StubHub Refund Nightmare: NJ Woman Denied Broadway Tickets

Invalid Tickets and Birthday Disappointment

• 💔 A New Jersey mother purchased Broadway tickets on StubHub to celebrate her daughter's 9th birthday.
• 🚫 Upon arrival at the theater, the tickets were invalid and could not be scanned, leading to the pair being turned away.
• 😭 The daughter, a fan of the musical 'Mia', was left in tears as they missed the show.

StubHub's Response and Refund Delay

• ⏳ Despite multiple replacement tickets being sent by StubHub, none were functional.
• 💸 The mother experienced a three-week wait for a refund, prompting her to seek help from CBS News.
• 🗣️ A StubHub spokesperson apologized for the incident, citing a technical misstep that delayed the refund.
• 🛠️ The company stated they are strengthening seller compliance and ticket verification measures.

Consumer Protection Advice

• 🎟️ For ticket purchases, it's recommended to buy directly from the box office whenever possible.
• 💳 Using a credit card offers more protection and makes disputing transactions easier.
• 📧 Always keep records, including emails and screenshots, as proof if tickets are invalid or a transaction needs disputing.