SONY Xperia 1 VII: Fix PIN Not Accepted & Unlock Your Phone

Understanding PIN Issues

• 💡 It's crucial to distinguish between your device PIN and your SIM card PIN, as they are often confused.
• ⚠️ If your PIN isn't accepted, a third-party application might be interfering, or the phone could be lagging.

Using Safe Mode to Troubleshoot

• 🚀 To enter safe mode, simultaneously hold the power key and volume up button, then long-press the power option until a prompt appears. Select 'OK' to restart.
• ✅ Once in safe mode, try entering your PIN again. If successful, navigate to Settings > Security > Screen lock, enter your PIN, select 'None', and then 'Delete'. Restart your phone to exit safe mode.

When Safe Mode Fails

• 📞 If safe mode doesn't resolve the issue, contact Sony customer support. They may assist without data loss if you can prove ownership.

Factory Reset Options

• ⚙️ If customer support isn't an option, a factory reset can be performed using Find My Device (requires Google account and enabled service) via a web browser.
• 🔄 Alternatively, a factory reset can be done locally through the recovery mode of your smartphone. A separate video on the channel details this process for the Sony Xperia 1 VII.