Senator Roger Marshall on Saving Social Security and Reducing Improper Payments

Republican Stance on Social Security

• 🇺🇸 Senator Roger Marshall reassures Americans that Republicans are the party that wants to save Social Security and ensure beneficiaries receive promised benefits.
• 💰 Republicans aim to stop the taxing of Social Security benefits, allowing Americans to keep more of their hard-earned money.

Addressing Improper Payments

• 🎯 Marshall highlights the Social Security Administration's significant improper payments, citing a 10 billion dollar figure for 2023.
• 🔍 He advocates for root cause analysis to understand and reduce errors, referencing his past experience with a 0.00001% error rate in payment processing.
• 📈 Reducing improper payments is presented as a key method for saving Social Security.

Improving Customer Experience and Processing Times

• ⚙️ Marshall emphasizes process engineering to identify and eliminate backlogs, aiming to improve processing times for benefits like disability, which currently exceed the six-month standard.
• 🚀 He brings a sense of urgency to the agency, wanting employees to feel a sense of accomplishment.

Protecting Personally Identifiable Information (PII)

• 🛡️ Protecting PII is stated as "job one" for the Social Security Administration, akin to financial institutions.
• 🔒 The importance of highest scrutiny and protection for PII is stressed, including understanding access controls and anonymizing data.

Leveraging Technology for Efficiency

• 💻 Technology is a great enabler for improving Social Security's efficiency and customer experience.
• 🤖 Marshall suggests using artificial intelligence not for customer service calls, but to help employees learn how to do their work better and more efficiently, achievable within existing budgets.