Samsung Galaxy S25 Edge: Fix No Sound During Calls (Step-by-Step Guide)

Troubleshooting Call Audio Issues on Samsung S25 Edge

• 🔊 Check call volume during an active call by pressing the volume up button to ensure it's at maximum.
• ⚙️ Navigate to Settings > Sounds and vibration to verify the general sound mode is set to 'Sound' and adjust the call volume slider.

Essential Phone Settings and Restarts

• 🔄 A simple phone restart can resolve many audio glitches; hold the power and volume down buttons simultaneously, then tap restart.
• 🚫 Ensure Do Not Disturb mode is disabled by going to Settings > Notifications > Do Not Disturb.
• 🔗 Check Bluetooth connections by going to Settings > Connections > Bluetooth and ensure no devices are connected or turn Bluetooth off.

Deeper Troubleshooting Steps

• 📱 Test with different apps like WhatsApp, Skype, or Zoom to determine if the issue is specific to regular calls or affects all audio.
• 🧼 Gently clean the earpiece and speaker with a soft cloth or brush to remove any dirt or debris that might be blocking sound.

Software, SIM, and Reset Options

• 💻 Verify and install any available software updates by going to Settings > Software update > Download and install, as bugs can cause audio problems.
• 💳 Power off the phone, remove, clean, and reinsert the SIM card to rule out issues caused by a faulty or misaligned card.
• 🗄️ As a last resort, perform a factory data reset by navigating to Settings > About phone > Reset > Factory data reset, but back up data first.
• 🛠️ If the problem persists after all these steps, it may indicate a hardware issue, and you should contact Samsung support or an authorized service center.