Queens Bus Network Redesign: Rider Reactions to Phase 2 Changes

Initial Rider Experiences

• 📌 The first weekday commute under Phase 2 of the Queens bus network redesign impacted over 800,000 daily riders.
• 💬 Rider reactions to the changes were mixed, with some finding the new system positive and others experiencing difficulties.

Changes Implemented

• 🗺️ The redesign includes new schedules, frequencies, and service spans, with seven routes discontinued and 11 new ones introduced.
• 📍 Some bus stops have been eliminated or relocated as part of the overall network adjustment.
• 📊 The redesigned network will feature a total of 124 routes, comprising 94 local and 30 express routes.

Rider Feedback and Concerns

• ⏰ Some riders reported needing to leave earlier for their commute and facing crowded conditions.
• 📈 Concerns were raised about the frequency of certain buses, specifically mentioning the Q103.
• 🗣️ MTA officials acknowledged that some individuals may not be aware of the changes and emphasized the need for education and awareness.

MTA Review Process

• ⏳ The MTA plans to conduct a review over the next six months to assess ridership feedback and data.
• 🛠️ Adjustments to the bus network may be made based on the findings of this review.