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Premium Users Can Order Employee Murder for Missing Packages

The New YorkerJuly 14, 20253 min8,588 views
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Frustrating Customer Service Experience

  • πŸ’‘ A frustrated customer attempts to resolve a missing package issue through an automated phone system.
  • πŸ“ž Despite repeated pleas to speak to a human, the system only offers limited options for package damage or exchange.

The Unsettling "Murder Employee" Option

  • ⚠️ In a moment of extreme frustration, the customer utters "I'm going to kill somebody," which the system interprets as a selection.
  • 🎯 The automated voice confirms the selection to "murder employee who lost your package" and promises a credit card reimbursement.
  • 🚫 The customer immediately tries to undo the selection, but the system disconnects, preventing any reversal.

Public Reaction and Policy Details

  • πŸ’¬ Friends discuss the incident, revealing that this "murder employee" feature is a new, popular option for premium users in select states.
  • βš–οΈ One friend expresses a desire to use the service, while another attempts to rationalize the outcome by stating the employee knew the policy.

The Horrific Outcome

  • 🚨 The customer witnesses the execution of the employee, identified as "Dwight," for the lost package.
  • 🀒 Overwhelmed with horror and regret, the customer feels sick, prompting a friend to ask what was ordered.
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Key Moments

Transcript10 segments

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What’s Discussed

Customer ServiceLost PackagesAutomated SystemsPremium UsersEmployee PunishmentCredit Card ReimbursementOnline OrdersDark SatireCorporate PolicyCustomer Frustration
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