Premium Users Can Order Employee Murder for Missing Packages
The New YorkerJuly 14, 20253 min8,588 views
2 connectionsΒ·3 entities in this videoβFrustrating Customer Service Experience
- π‘ A frustrated customer attempts to resolve a missing package issue through an automated phone system.
- π Despite repeated pleas to speak to a human, the system only offers limited options for package damage or exchange.
The Unsettling "Murder Employee" Option
- β οΈ In a moment of extreme frustration, the customer utters "I'm going to kill somebody," which the system interprets as a selection.
- π― The automated voice confirms the selection to "murder employee who lost your package" and promises a credit card reimbursement.
- π« The customer immediately tries to undo the selection, but the system disconnects, preventing any reversal.
Public Reaction and Policy Details
- π¬ Friends discuss the incident, revealing that this "murder employee" feature is a new, popular option for premium users in select states.
- βοΈ One friend expresses a desire to use the service, while another attempts to rationalize the outcome by stating the employee knew the policy.
The Horrific Outcome
- π¨ The customer witnesses the execution of the employee, identified as "Dwight," for the lost package.
- π€’ Overwhelmed with horror and regret, the customer feels sick, prompting a friend to ask what was ordered.
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3 entities
Chapters1 moments
Key Moments
Transcript10 segments
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Topics10 themes
Whatβs Discussed
Customer ServiceLost PackagesAutomated SystemsPremium UsersEmployee PunishmentCredit Card ReimbursementOnline OrdersDark SatireCorporate PolicyCustomer Frustration
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