NYC Tenants Struggle with Key Fob System at Queensbridge Houses

Key Fob System Malfunctions

• 🔑 Tenants at Queensbridge Houses are facing significant difficulties entering their apartment buildings due to a new electronic swipe entry system.
• ⚠️ The new key fobs are reportedly not working, and the doors are jamming, preventing residents from accessing their homes.
• 🏠 Some tenants resort to using tape to keep doors unlocked, fearing they will be permanently locked out.

Management's Perspective vs. Tenant Reality

• 🏢 Management claims the new system enhances safety and security, but residents argue it is broken and ineffective.
• 🗣️ Council member Julie W states that NYCHA is implementing this as a control tactic to prevent tenants from making copies of physical keys.

Tenant Complaints and Neglect

• 📈 The Tenants Association President reports 78 complaints filed for door issues in one month on the north side alone.
• ⏳ Resolutions for these issues can take anywhere from one to three days.
• 😔 Residents feel demeaned by the ongoing problems, citing failing elevators and intercoms in addition to the key fob issues.

NYCHA's Response and Tenant Demands

• 🤷 NYCHA attributes the problems to tenant resistance to new technology, suggesting they will prefer the fobs once acclimated.
• 🚫 Tenants reject this, demanding dual access (both swipe and physical keys) or a return to the traditional key model.
• 📢 The current situation leaves tenants stuck in limbo, locked out of their homes.