MOTOROLA Moto G31: Fix PIN Not Accepted & Unlock Your Phone

Troubleshooting Incorrect PIN Entry

• 💡 Ensure you are entering the lock screen PIN code and not the SIM card PIN code, as they are often confused.
• ⚠️ If you are certain you are using the correct PIN but it's still not accepted, consider contacting Motorola Customer Support.

Regaining Access Through Motorola Support

• 🤝 If you can prove ownership of the device (e.g., with a store receipt), Motorola support may help you regain access without data loss.
• 📞 They can guide you through further troubleshooting steps to restore your device's usability.

Factory Reset Options

• 🌐 A remote factory reset can be performed via a web browser by signing into your Google account on the 'find hub service' website and selecting your device.
• ⚙️ Alternatively, a local factory reset can be done through the device's recovery mode. Refer to the channel's video on performing a factory reset via recovery mode for detailed instructions.
• ❗ Be aware that a factory reset will erase all data from your smartphone.

Using Safe Mode for PIN Issues

• 📱 If you remember your PIN but the phone doesn't accept it, a third-party application might be interfering.
• 🔒 Enter Safe Mode by holding the power button, then holding the 'power off' option until a prompt appears, and select 'OK' to restart.
• ✅ Once in Safe Mode (indicated by text in the bottom left corner), enter your PIN. If correct, the phone will accept it.

Removing PIN Lock After Safe Mode

• ⚙️ Navigate to Settings > Security > Screen lock.
• 🔑 Enter your PIN again, then select the 'None' or 'Delete' option to remove the PIN lock.
• 🔄 Finally, restart your device to confirm that the PIN code is no longer required for access.