LuxUrban Hotels Suddenly Shut Down, Leaving Guests and Staff Stranded

Abrupt Hotel Closures

• 🏨 LuxUrban hotels in Manhattan have abruptly shut down, leaving prepaid guests stranded and unable to check in.
• 💔 Families and tourists arriving at hotels like the Tuscany, Hotel 27, and The Herald found them unexpectedly closed with no staff available.

Staff Left Without Pay

• 💸 Housekeeping staff and other employees at the Tuscany Hotel by LuxUrban were allegedly not paid for weeks, leading them to stop coming to work.
• ❓ With management gone, only a skeleton crew of two employees remained at one hotel, struggling to manage operations and inform guests.
• ⚠️ Workers are in a difficult position, unable to collect unemployment because they are still technically employed but not receiving wages.

Guest and Worker Impact

• ✈️ A family from Argentina, who prepaid over $1,400 for five nights, was turned away upon arrival, facing significant distress and uncertainty.
• 📉 The union representing hotel workers has a history of issues with LuxUrban, having won arbitration awards for unpaid wages in the past.
• ❓ There is concern that customers may not receive refunds due to the company's financial situation and the lack of paid staff.

Ongoing Issues and Investigation

• 🔍 Despite the closures, the hotels continued to allow online bookings, misleading new customers.
• 🚨 An FDNY inspection at the Tuscany found the hotel operating without required staff, leading to multiple violations and eventual closure.
• 📢 An investigation by CBS News New York highlights the ongoing crisis and the lack of communication from LuxUrban management.