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LAX Server Receives Racist Note Instead of Tip

KTLA 5March 31, 20253 min55,982 views
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Racist Message at LAX Restaurant

  • πŸ’” A waiter at a Planet Hollywood restaurant inside LAX was left deeply hurt and humiliated by a racist note instead of a tip.
  • πŸ“ The handwritten message on the receipt told the server, who is Hispanic, to "go back to Mexico."
  • πŸ’Έ The gratuity was already included on the bill, but the customers chose to leave a hateful message instead of any tip amount.

Server's Reaction and Experience

  • πŸ˜” Guillermo Ortiz, the server, stated this was the first time in his career, since 2014, that he experienced such an incident.
  • πŸ—£οΈ He expressed shock and disbelief, questioning the customers' motives and emphasizing his pride in his heritage and his work to support his family.
  • ✈️ The incident occurred on March 21st towards the end of his shift, and the couple had already left and paid in cash by the time the note was discovered.

Broader Implications and Management Response

  • ⚠️ The reporter noted that this is not an isolated incident and suggested that current political rhetoric on immigration may be emboldening such behavior.
  • 🏒 Ortiz reported the incident to management, and the restaurant corporation is reportedly looking into the matter.
  • πŸ˜₯ Sadly, Ortiz will be unemployed come Saturday as the Planet Hollywood restaurant inside LAX is scheduled to close.
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What’s Discussed

RacismHate SpeechLAX AirportRestaurant ServerCustomer ServiceImmigration RhetoricDiscriminationPlanet HollywoodLos Angeles
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