John Wayne Airport Named Best Large Airport in Nation for Customer Satisfaction

J.D. Power Airport Satisfaction Study

• 🏆 The annual J.D. Power Airport Satisfaction Study surveyed over 30,000 passengers, ranking airports on 7 key factors.
• 💡 Factors included the ease of travel, terminal facilities, and food and shopping options.

Top Airports by Category

• 🥇 For mega airports, Minneapolis-Saint Paul claimed the top spot, followed by Detroit and Phoenix.
• 🥇 In the medium airport category, Indianapolis won first place.
• 🥇 John Wayne Airport in Orange County was named the number one large airport in North America for the second consecutive year.

Southern California Airport Rankings

• ✈️ John Wayne Airport (Orange County) ranked as the best large airport at number one.
• ✈️ Sacramento International Airport ranked number 11 on the list.
• ✈️ San Diego International Airport also made the list (specific rank not detailed).
• 🌟 In the medium airport category, Ontario International ranked number 2 overall.
• 🌟 Hollywood Burbank Airport ranked number 9.
• 🌟 For mega airports, San Francisco International made number 9, while LAX ranked number 15.

Traveler Experiences

• ✅ Travelers praised John Wayne Airport for its easy parking, smooth navigation, and quick, convenient drop-offs.
• ⚠️ Passengers noted a significant difference in volume compared to LAX, with John Wayne serving approximately 11 million passengers annually versus LAX's 76 million.
• 💬 Many travelers expressed no surprise at John Wayne Airport's top ranking, citing its efficient operations and pleasant atmosphere.