How to Unlock Your VIVO V60E If You Forgot Your Lock Screen Password

Contacting Vivo Support

• 💡 If you've forgotten your lock screen password for your Vivo V60E, the first recommended step is to contact Vivo customer support.
• ✅ Providing proof of ownership, such as a store receipt, may allow them to help you without deleting any data from your device.

Remote Factory Reset

• 🔑 If you cannot prove ownership, a factory reset is the next option to regain access.
• 🌐 For a remote factory reset, your phone must be linked to a Google account.
• 💻 Access the FindHub website via a web browser on another device, sign in to your Google account, locate your Vivo V60E, and select the factory reset option.

Local Factory Reset

• ⚙️ The alternative is a local factory reset, which requires accessing your device's recovery mode.
• 📚 A separate, dedicated video on the channel provides step-by-step instructions for performing a factory reset via recovery mode.

Troubleshooting with Safe Mode

• ⚠️ If you remember your password but the phone doesn't accept it, a third-party application might be causing issues.
• 📱 To troubleshoot, enter Safe Mode by pressing and holding the power and volume up buttons, then long-pressing the power-off option and selecting restart.
• 🔒 Once in Safe Mode, try entering your PIN or password. If it works, navigate to Settings > Security and Privacy > Device and Login > Screen Lock to change or remove the password.
• 🔄 After making changes, restart your phone normally to exit Safe Mode.