How to Unbind DJI Osmo Nano from Your Account for Sale or Return

Preparing Your DJI Osmo Nano for Sale or Return

• 💡 The first step to prepare your DJI Osmo Nano for sale or return is to perform a factory reset directly from the camera's settings.
• 📌 Access the control panel, navigate to settings, find 'factory reset', and confirm the action.

Unbinding Your Device from Your DJI Account

• ⚠️ Unfortunately, unbinding the DJI Osmo Nano from your DJI account cannot be done directly through the camera or the DJI MIMO app.
• 🔑 The primary method to unbind is by contacting DJI Support.

Returning a DJI Osmo Nano Purchased from DJI

• 🛍️ If you purchased the camera from the official DJI website, log in to your account on DJI.com.
• 🖱️ Navigate to 'My Account' and then 'My Orders' to find the option to 'apply for after-sales' or initiate a return.
• ❓ This process is generally simpler if the device is still within the return period.

Returning a DJI Osmo Nano Purchased from a Reseller

• 📦 For cameras bought from resellers like Amazon, the return process is handled by the reseller.
• ⚠️ If you are not eligible for a return (e.g., past the 14-day activation period), you must contact DJI Support directly.

Contacting DJI Support for Unbinding

• 🌐 To unbind your device when not eligible for return, visit the DJI Support website (dji.com/support).
• 🛠️ Navigate to the Osmo Nano series and find the 'online customer services' or 'online repair request' options.
• 📄 You will need to submit a request, providing your receipt and serial number, to have the camera unlocked from your account.
• 📞 This is the only way to remove your account from the camera if you cannot return it through the original point of purchase.