How to Start a Dispute on AliExpress: Step-by-Step Guide

When to Initiate an AliExpress Dispute

• ⚠️ You can start a dispute on AliExpress if your order never arrived, arrived damaged, was incorrect, had missing parts, or did not match the product description.

Navigating the AliExpress App for Disputes

• 📱 Open the AliExpress app and navigate to the 'Account' tab, then select 'My Orders'.
• 🔍 Locate and tap on the specific order you wish to dispute to view its details.
• 🖱️ Find and press the 'Open Dispute' button to proceed to the dispute resolution page.

Dispute Resolution Options and Details

• 💰 Choose between 'Refund Only' to keep the item and get your money back, or 'Refund & Return Item' to send the item back for a full refund.
• 📝 Select a specific 'Dispute Reason' from the provided list.
• 💸 Enter the desired 'Refund Amount', which should be the full amount if the item never arrived, or a partial amount if you are keeping the item.

Providing Evidence and Submitting Your Dispute

• 💬 Clearly explain the reason for your refund request in the provided text box.
• 📸 Upload supporting evidence such as photos, videos, screenshots, or chat logs with the seller to strengthen your case.
• ✅ Submit your dispute request by pressing the red 'Submit' button.