How to Return Items and Get a Refund on AliExpress Using the App

Initiating a Return on AliExpress

• 📱 Open the AliExpress app and navigate to the 'My Orders' section to find the item you wish to return.
• ↩️ Tap on the specific order to open its details and then select the 'Return and Refund' button.
• ✅ Answer the initial questions, confirming you received the item and wish to return it.

Providing Return Details

• 📝 Select the most accurate reason for your return from the provided list.
• 💰 Indicate the desired refund amount.
• 🗣️ In the additional information box, describe your issue in detail and upload supporting evidence such as photos or videos.

Choosing a Return Method and Submitting

• 🆓 Choose between AliExpress's 'Free Return' service or 'Self Drop-off'.
• 📤 Once all details are entered, submit your return request.

Processing and Shipping the Return

• ⏳ Requests are typically processed within a few days. After approval, locate your 'Free Return Label' in the order details or dispute page.
• ⚠️ Important: You must access and print your return label within a 5-day deadline after approval.
• 📦 Pack your item securely, attach the printed label, and drop off the parcel at the nearest post office within 15 days of receiving the label.
• 📬 Wait for the seller to receive your package to complete the refund process.

Additional Resources

• 📚 For detailed step-by-step instructions and more information on returns and refunds, refer to the 'Free Returns' section on the AliExpress website.