How to Return an Item on AliExpress Using the Mobile App

Initiating a Return on AliExpress

• 📱 Open the AliExpress app on your phone and navigate to the 'My Orders' section.
• 🔍 Locate the specific order you wish to return and tap on it to view its details.
• ↩️ Select the 'Returns and Refund' button to begin the process.

Providing Return Details

• ✅ Answer the initial questions regarding item receipt and your intention to return.
• 📝 Choose an appropriate reason for your return from the provided list.
• 💰 Indicate the desired refund amount and confirm your preferred refund method.

Return Methods and Proof

• 🆓 Select your return method: either 'AliExpress Free Return' or 'Self Drop-off'.
• 💬 Optionally, provide a more detailed description of the issue with your item.
• 📸 Upload photos or videos as proof to support your return request.
• 📤 Submit your request for processing, which typically takes up to two business days.

Finalizing the Return Process

• 📬 Once approved, access the dispute page to obtain your unique free return label within 5 days.
• 🖨️ Download and print the return label, then carefully pack your parcel.
• 📮 Take your packed parcel to the nearest local post office for shipping.
• ⚠️ Be mindful of the 5-day deadline for obtaining the return label to avoid case closure without a refund.