How to Return an Item on AliExpress Using the Mobile App

Initiating a Return Request

• 📱 Open the AliExpress app and navigate to 'My Orders' from your account.
• 🔍 Locate the specific order you wish to return and tap on it to view details.
• ↩️ Select the 'Returns and Refunds' option to begin the process.

Providing Return Details

• ✅ Answer the initial questions: confirm receipt of the parcel and your intention to return the item.
• 📝 Choose the appropriate reason for return from the provided options.
• 💰 Indicate the desired refund amount.
• ✈️ Select your preferred return method: 'AliExpress Free Return' or 'Self Drop Off'.
• ✍️ In the provided text box, offer a detailed description of your situation to the seller.
• 📸 Upload photos, screenshots, or videos as evidence to support your request.
• 📤 Submit your return request; approval typically takes a few business days.

Completing the Return Process

• 📄 Once approved, return to 'My Orders', find the order, and go to the 'Dispute' page to access your free return label.
• ⚠️ Important: You have a 5-day deadline to download the label after approval; missing this will close your case.
• 📦 Download and print the label, then carefully pack your parcel and attach the label.
• 📮 You have 15 days from receiving the label to send the parcel via your nearest local post office.

Accessing Additional Information

• 📚 For more details, go to the AliExpress homepage, open any item, and scroll to the 'Free Returns' section.
• 🔗 Press 'Learn More' and navigate to the 'Free Returns' section for step-by-step instructions with photos and further information.