How to Return an Item on AliExpress and Get a Refund (Step-by-Step Guide)

Initiating a Return on AliExpress

• 📱 Open the AliExpress app and navigate to 'My Orders' within your account.
• 🔍 Locate and tap on the specific order you wish to return to view its details.
• ↩️ Select the 'Returns and Refunds' option to begin the process.

Providing Return Details

• ❓ Answer the initial questions: confirm you received the item and wish to return it.
• 📝 Choose a reason for return from the provided list that best matches your situation.
• 💰 Enter the desired refund amount and proceed.

Selecting Return Method and Submitting Request

• 🚚 Decide between 'AliExpress Free Return Service' or 'Self Drop Off' and select your preferred method.
• 💬 In the provided box, describe your issue in a few sentences to help the seller understand your request.
• 📸 Upload photos, videos, or screenshots as proof to support your claim.
• ✅ Submit your return request and wait a few business days for processing and approval.

Processing the Return Label and Shipment

• 📄 Once approved, go back to 'My Orders', open the order details, and navigate to the 'Dispute' page to find your free return label.
• ⚠️ Important: You have only 5 days to access the label after approval; missing this deadline will close your case.
• 📦 Download and print the label, then carefully pack your parcel and affix the label.
• 📮 You have 15 days from receiving the label to drop off your package at the nearest post office.

Tracking and Additional Information

• ⏳ Wait for the package to reach the seller to complete the return process.
• 📚 For more detailed instructions, navigate to the 'Free Returns' section on the AliExpress homepage and tap 'Learn More'.