How to Return an Item on AliExpress and Get a Refund: Step-by-Step Guide

Initiating a Return on AliExpress

• 📱 Open the AliExpress app and navigate to 'My Orders' from the bottom right corner.
• 🔍 Locate the specific order you wish to return and tap on it to view details.
• ↩️ Find and select the 'Returns & Refunds' button to begin the process.

Providing Return Details

• ✅ Confirm that you have received the item and wish to return it.
• 📝 Choose a reason for return from the provided list that best fits your situation.
• 💰 Enter the desired refund amount.
• 🚚 Select your preferred return method: 'AliExpress Free Return Service' or 'Self Drop Off'.
• 💬 Provide additional details about your issue in the text box for clarity.
• 📸 Upload evidence such as photos, videos, or screenshots to support your claim.

Submitting and Processing the Request

• 📤 Submit your return request; it typically takes a few business days to process.
• ⏳ Important Deadline: You have 5 days to obtain your free return label after your request is approved. Missing this deadline will close your case.
• 📄 Once approved, download and print the return label.

Packing and Shipping Your Return

• 📦 Carefully pack your item and securely attach the printed return label.
• 📮 You have approximately 15 days from receiving the label to drop off your parcel at your nearest local post office.
• ⏳ The final step is to wait for the seller to receive your returned package and process your refund.

Additional Resources

• 📚 For more detailed instructions and information on 'Free Returns within 19 days', navigate to the 'Free Returns' section on the AliExpress homepage and press 'Learn More'.