How to Return an Item on AliExpress and Get a Refund

Initiating a Return on AliExpress

• 📱 Open the AliExpress app and navigate to your account, then select 'My Orders'.
• 📦 Locate the specific order you wish to return and tap on it to view details.
• ↩️ Tap the 'Return & Refund' button to begin the process.

Specifying Return Details

• ✅ Answer 'Yes' to 'Did you receive your item?' and 'Do you want to return your item?'.
• 📝 Select the most appropriate reason for return from the provided list.
• 💰 Enter the desired refund amount in the designated field.

Choosing Return Method and Providing Evidence

• 🆓 Choose between 'AliExpress Free Return Service' or 'Self Drop Off' as your preferred return method.
• 💬 Add any additional details about your situation in the provided text box to help the seller understand.
• 📸 Upload photos, screenshots, or videos as evidence to support your claim.
• 📤 Submit your return request for processing.

Completing the Return Process

• 📄 After approval, access your free return label from the 'My Orders' section under the dispute page.
• ⏳ Note the deadline: You have 5 days to access the label and 15 days after receiving it to drop off the parcel.
• 📦 Pack your item carefully, attach the printed return label, and drop it off at a local post office.

Additional Help and Information

• 📚 For more detailed instructions, navigate to an item, scroll to 'Free Returns within 19 days', and click 'Learn More'.
• 🔍 This section provides step-by-step guides and additional information on AliExpress returns and refunds.