How to Resolve a Dispute on the eBay App: A Step-by-Step Guide

Navigating eBay Disputes

• 📱 Open the eBay app and navigate to My eBay.
• 🎯 Buyers should select Purchases, while sellers should select Selling to find the relevant transaction.

Initiating a Case

• 🔍 Locate the specific item with an issue within your Purchases or Selling section.
• 💡 Buyers tap Help with Item, while sellers tap More Actions to proceed.
• 📝 Choose the appropriate issue (e.g., item not received, problem with order) and follow the on-screen prompts to open a case.

Managing an Open Case

• 💬 If a case is already open, tap View Request to see the status and communicate.
• 📦 Within the dispute page, you can respond to messages, upload tracking information, or offer a refund (as a seller).

Escalating to eBay

• ⚠️ If you and the other party cannot reach a resolution, scroll down and tap the Ask eBay to step in button.
• 🧑‍⚖️ eBay will then review the case and provide an update.

Resolution and Notifications

• ⏳ Wait for the resolution as eBay reviews your case.
• 🔔 Regularly check your messages and notifications tab within the app for updates.