How to Request a Refund on eBay Using the Mobile App

Navigating the eBay App for Refunds

• 📱 Open the eBay application on your device and navigate to the My eBay section located at the bottom of the screen.
• 📦 Access the Purchases section to view your order history.

Initiating a Return or Refund Request

• 🛒 Locate and tap on the specific order for which you wish to request a refund.
• ↩️ If the seller accepts returns, you will see a 'Return this item' button. If returns are not accepted, look for the 'Help with item' button to start a problem request.
• 📝 Choose an appropriate reason for the refund or return from the provided list, such as 'wrong item received' or 'item not as described'.

Submitting and Tracking Your Request

• 📸 You may be prompted to add comments or upload photos as evidence to support your refund request.
• 📤 Tap the 'Send' or 'Request refund' button to submit your request.
• ⏳ Wait for the seller's response, which typically occurs within a few days. You will receive updates via eBay messages and notifications in the 'Buying' section.
• 📦 If your return and refund are approved, you will receive a return label to package and ship the item back to the seller.