How to Request a Refund on AliExpress Using the Mobile App

Initiating a Refund Request

• 📱 Open the AliExpress application on your phone and navigate to the 'My Orders' section via your account.
• 🔍 Locate the specific order for which you need a refund and tap on it to view its details.
• ❗ Find and press the 'Open Dispute' button to begin the refund process.

Choosing Refund Options and Reasons

• 💸 Select 'Refund Only' if you wish to keep the item and receive a partial refund.
• 📦 Choose 'Refund and Return' if you intend to send the item back for a full refund.
• 📝 Tap the arrow next to the 'Reason for Dispute' to select the appropriate reason from the provided list.

Specifying Refund Amount and Providing Evidence

• 💰 Enter the full refund amount if the item was never received; otherwise, enter a partial amount for damaged or incorrect items.
• 💬 In the provided text box, clearly explain the issue you encountered with the order in a few sentences.
• 📸 Upload supporting evidence such as pictures, videos, or tracking information to substantiate your refund request.
• ✅ Press the red 'Submit' button to finalize and send your refund request.