How to Request a Refund on AliExpress Using the Mobile App

Accessing Your Orders

• 📱 Open the AliExpress application on your phone and navigate to the 'My Orders' section via your account.
• 🔍 Locate the specific order for which you wish to request a refund and tap on it to view its details.

Initiating a Dispute

• ❗ On the order details page, find and tap the 'Open Dispute' button to begin the refund process.
• ⚖️ You will need to choose between two options: 'Refund Only' (to keep the item and get a partial refund) or 'Refund & Return Item' (to send the item back for a full refund).

Providing Dispute Details

• 📝 Select the most appropriate dispute reason from the provided list that accurately reflects your issue.
• 💰 Enter the desired refund amount, choosing between a full refund (e.g., if the package was not received) or a partial refund (e.g., if the item is wrong or broken).
• 💬 Clearly explain the specifics of your problem in the provided text box to detail why you are requesting the refund.

Submitting Evidence

• 📸 Upload relevant evidence, such as photos, videos, or screenshots, to support your refund claim.
• ✅ Once all information is entered and evidence is uploaded, submit your dispute to AliExpress.