How to Request a Refund on AliExpress Using the Mobile App

Initiating an AliExpress Refund

• 📱 Open the AliExpress application on your device and navigate to the 'My Orders' section.
• 🔍 Locate and select the specific order for which you wish to request a refund.

Opening a Dispute

• 💬 Tap the 'Open Dispute' button on the order details page to begin the refund process.
• ⚖️ Choose between two options: 'Refund Only' if you want to keep the item and get a partial refund, or 'Refund and Return' if you intend to send the item back for a full refund.

Providing Dispute Details

• 📝 Select the appropriate dispute reason from the provided list.
• 💰 Enter the desired refund amount: the full order amount for non-arrival, or a partial amount for damaged, wrong, or fake items.
• ✍️ Clearly explain your issue in the designated text box, detailing the problem with your order.

Submitting Evidence and Request

• 📸 Upload supporting evidence, such as photos, videos, or screenshots, to substantiate your claim.
• ✅ Press the 'Submit' button to finalize and send your refund request.
• 🙏 This process guides you through getting your money back for items that did not arrive, arrived damaged, or were not as described.