How to Request a Refund on AliExpress: Step-by-Step Guide

Navigating AliExpress for Refunds

• 📌 Open the AliExpress app on your device and navigate to the My Orders section, typically found in the bottom right corner of your account screen.
• 🔍 Locate and tap on the specific order for which you wish to request a refund to view its details.

Initiating a Dispute and Refund

• 🎯 To start the process, tap the Open Dispute button, which will take you to the dispute initiation page.
• 💡 You will need to choose between two options: Refund Only (if you want to keep the item and get a partial refund) or Refund and Return Item (if you want to send the item back for a full refund).

Providing Dispute Details and Evidence

• 📝 Select a dispute reason from the provided list by tapping the arrow and choosing the most appropriate option.
• 💰 Enter the desired refund amount, which can be the full item cost if the order never arrived, or a partial amount if the item is damaged, incorrect, or not as described.
• 💬 In the explanation box, detail your issue thoroughly to support your refund request.
• 📸 Upload evidence, such as pictures, videos, or screenshots, to substantiate your claim and increase the likelihood of a successful refund.
• ✅ Finally, submit your request by pressing the red submit button.