How to Report Fraud and Scams on eBay Using the App

Reporting Suspicious Items on eBay

• 📱 Open the eBay app and navigate to the My eBay section.
• 🔍 Locate the specific purchase you suspect is fraudulent and tap on it to view its details.
• ➡️ Tap the 'More Actions' button (often represented by three dots).
• 📝 Select 'Report Item' from the menu and choose the reason that best fits your situation, such as 'suspected fraud' or 'item not as described'.
• ✍️ Provide a short and clear description of the problem you encountered.

Escalating Serious Issues and Scams

• ⚠️ For more significant issues like a fake seller or a scammer requesting payment outside of eBay, go back to My eBay and scroll down to the 'Help' section.
• 🔍 In the search bar, type 'report fraud' and follow the on-screen prompts.
• 💬 You can then initiate a live chat with the eBay security team or request a callback for further assistance.

Seeking Refunds Through the Resolution Center

• 💰 If you have already paid for an item and believe you've been scammed, open a case in the Resolution Center within the app.
• ✅ This process is part of the eBay Money Back Guarantee and is designed to help you get your money back.