How to Open a Dispute on AliExpress: Step-by-Step Guide

When to Open a Dispute

• ⚠️ You can open a dispute on AliExpress if your order did not arrive, or if it arrived damaged, wrong, fake, or with missing parts.
• 📌 Another valid reason is if the item received does not match the product description.

Navigating to the Dispute Page

• ➡️ To start, go to the 'Account' tab at the bottom of the AliExpress app and select 'My Orders'.
• 🔍 Find the specific order you wish to dispute and tap on it to open the order details page.
• 🖱️ On the order details page, locate and press the 'Open Dispute' button.

Dispute Options and Details

• 💰 You must first choose between 'Refund Only' (if you want to keep the item and get money back) or 'Refund and Return' (if you want to send the item back for a full refund).
• 📝 Next, select the appropriate dispute reason, such as 'Not as Described', 'Broken', or 'Wrong Item'.
• 💲 Determine the refund amount: select the full amount for non-arrival or partial amount if you are keeping the item.

Providing Evidence and Submission

• 💬 Clearly explain the issue you are experiencing with the order in the provided text field.
• 📸 Upload evidence to support your claim, which can include photos, videos, or screenshots.
• ✅ Finally, submit your dispute request by pressing the red 'Submit' button.