How to Open a Dispute on AliExpress: Step-by-Step Guide

When to Open an AliExpress Dispute

• ⚠️ You can open a dispute if your item did not arrive, or if it arrived damaged, wrong, fake, or with missing parts.
• 📌 Another valid reason is if the item does not match the description provided by the seller.

Navigating Your Orders

• 📱 To start, go to your Account in the bottom right corner of the AliExpress app and tap on the My Orders tab.
• 🔍 From the list of your orders, find and tap on the specific product you wish to dispute to view its details.

Initiating the Dispute Process

• 🛒 On the order details page, locate and press the Open Dispute button.
• 💡 You will then need to fill out a form to specify your request.

Dispute Options and Details

• 💰 Choose between Refund Only (to keep the item and get money back) or Refund and Return Item (to send the item back for a full refund).
• 📝 Select the appropriate dispute reason from the provided list and enter the desired refund amount (full or partial).
• 💬 Explain your issue in detail in the provided text box and upload supporting evidence such as photos, videos, or screenshots.
• ✅ Finally, press the Submit button and wait for the seller's response and further actions.