How to Manage eBay Claims and Disputes Using the eBay App

Accessing and Identifying Claims

• 📱 Open the eBay app on your device and navigate to My eBay.
• 📦 Within the 'Selling' section, look for orders labeled as 'request,' 'open case,' or 'action needed.'
• ✉️ Alternatively, check the messages or notification section for any claims or return requests initiated by a buyer.

Understanding Claim Types and Responses

• ❓ Item Not Received claims can be addressed by uploading valid tracking information showing delivery status.
• 💬 You can also message the buyer directly to resolve 'item not received' cases.
• 🖼️ For 'item not as described' claims, you can offer a return, issue a refund, or upload evidence that the product was in perfect condition.
• 💰 A partial refund offer is also an option for certain situations.
• ⏳ You typically have three business days to respond before eBay may intervene automatically.

Preventing Future Claims

• 🚚 Always upload tracking information immediately after shipping an item.
• 📦 Package items carefully to prevent damage during transit.
• 📝 Describe items accurately and include clear, high-quality photos of your product.
• 💬 Respond to buyer questions as promptly as possible to maintain good communication.