How to Make a Return on AliExpress: Step-by-Step Guide

Initiating a Return on AliExpress

• 📱 Open the AliExpress app and navigate to 'My Orders' from your account.
• 📦 Select the specific order you wish to return and tap on it to view details.
• ↩️ Locate and tap the 'Returns and Refunds' button to begin the process.

Providing Return Details

• ✅ Answer 'Yes' to the questions 'Did you receive your item?' and 'Do you want to return your item?'.
• 📝 Choose a reason for return from the provided list that best matches your situation.
• 💰 Indicate the desired refund amount and proceed by tapping 'Continue'.

Selecting Return Method and Submitting Request

• 🆓 Choose between 'AliExpress free return service' or 'Self drop off' as your preferred return method.
• 💬 In the provided text box, explain your issue in detail to the seller.
• 📸 Upload supporting proof, such as a photo, video, or screenshot, to strengthen your claim.
• 📤 Submit your request for processing, which typically takes a few business days.

Managing Your Return Label and Parcel

• 🏷️ After your request is approved, find your unique free return label on the dispute page within 5 days.
• ⚠️ Crucially, do not miss this deadline, as missing it will close your case.
• 🖨️ Download and print the return label.
• 📦 Carefully pack your parcel, affix the label, and drop it off at the local post office within 15 days.

Accessing Additional Information

• 📚 For more details on returns and refunds, navigate to the 'Free Returns' section on any product page and tap 'Learn More'.
• 📄 This section provides step-by-step instructions and further information on the AliExpress return process.