How to Initiate and Complete an AliExpress Return for a Refund

Starting an AliExpress Return

• 📱 Open the AliExpress application on your phone and navigate to 'My Orders' from your account section.
• 📦 Select the specific order you wish to return and tap on 'Returns and Refunds'.
• ✅ Confirm that you received the item and wish to return it by selecting 'Yes' to both prompts.

Selecting Return Options and Providing Details

• 📝 Choose a reason for the return from the provided list that best fits your situation and indicate your desired refund amount.
• ↩️ Select your preferred return method: either the AliExpress free return service or self drop-off.
• 🖼️ Provide a detailed description of your situation in the text box and upload photos, videos, or screenshots as proof of the issue.

Completing the Return Process

• ⏳ Submit your return request and wait for approval, which typically takes a few business days.
• 📄 Once approved, go to the dispute page for your order within 5 days to download and print your free return label.
• 📦 Carefully pack your parcel, affix the return label, and drop it off at the nearest post office within 15 days.
• 🚚 Simply wait for the package to be delivered to the seller to complete the process.
• 📚 For additional guidance, navigate to 'Free Returns within 15 days' on any item's page and tap 'Learn More'.