How to Handle eBay Chargebacks Using the eBay App

Navigating the eBay App for Chargebacks

• 📱 Open the eBay application on your device and navigate to the selling section located at the bottom of the screen.
• ⚠️ If a chargeback has been filed, you will see a notification or message under the affected order.

Responding to a Payment Dispute

• 📌 Tap on the order with the payment dispute to access the chargeback process guided by eBay.
• 💬 Look for a button labeled 'Provide Info' or 'Respond to Dispute' to begin your defense.

Submitting Necessary Documentation

• 📦 To defend your case, you must submit documents such as proof of delivery and tracking details.
• 📄 Include order confirmation and any communication with the buyer to demonstrate you fulfilled the order.
• 📄 While not required, you can optionally provide return policy screenshots.
• ✅ Once all documents are uploaded, tap the 'Submit' button to send your response to eBay.

Decision and Outcome

• 🤝 eBay will work with the buyer's payment provider to review your submission.
• ✉️ You will be notified once a decision is made, and the result will be available in your eBay messages.
• 💰 If you win, no money will be withdrawn. If the buyer wins, the amount may be taken from your balance.