How to Handle eBay Buyer Protection Claims Using the eBay App

Navigating Buyer Protection Claims on eBay

• 📱 Open the eBay app and go to the Selling section to manage buyer protection claims.
• 🔔 You'll find notifications for claims in the 'Notifications' area or under 'Open requests' for the affected order.

Responding to Claims

• ✍️ Tap 'Respond' or 'View Request' to handle an open claim.
• 📦 Options include providing tracking information, offering a refund, or sending a replacement item.
• 🖼️ You can also upload photos or evidence to support your case.
• ⏳ You typically have three business days to respond to a buyer's request.

When eBay Steps In

• ⚖️ If the issue isn't resolved, the buyer can ask eBay to step in and mediate.
• 💸 In such cases, the claim amount may be deducted from your account.
• 📉 Excessive claims can negatively impact your seller status, potentially leading to a loss of top-rated seller status.
• ✅ It's crucial to manage these cases promptly to protect your seller account.