How to Get an AliExpress Refund After 15 Days When the Dispute Button is Gone

Navigating Refunds After the Dispute Window

• 💡 The standard AliExpress dispute button disappears 15 days after order completion.
• 📌 Even after this period, it's still possible to pursue a refund by contacting the seller directly.

Contacting the Seller for a Refund

• 💬 To contact the seller, navigate to 'My Orders' in your AliExpress account, select the relevant order, and tap 'Contact Seller'.
• 📝 Politely explain the issue, such as receiving a wrong, broken, or damaged item, or if the item never arrived.
• 💰 Request a refund, and if the seller agrees, they will process it through the AliExpress system.

Escalating to AliExpress Customer Service

• ⚠️ If the seller ignores your request or refuses to issue a refund, the next step is to contact AliExpress customer service.
• 🆘 Access customer service via the 'Help Center' on your account page, then select the 'Online Service' button.
• 📂 You will need to provide your order number, screenshots, and proof of the problem.
• ⏳ AliExpress support can still assist you and help secure your refund even after the initial 15-day dispute period has passed.