How to Get a Refund on AliExpress Using the Mobile App

Initiating a Refund Request

• 📱 Open the AliExpress application on your phone and navigate to 'My Orders' via your account.
• 🔍 Locate the specific order for which you need a refund and tap to view its details.

Opening a Dispute

• ⚖️ On the order details page, tap the 'Open Dispute' button to begin the refund process.
• 💸 You will be presented with two options: 'Refund Only' (if you wish to keep the item and get partial compensation) or 'Refund and Return Item' (for a full refund upon returning the product).

Dispute Details and Justification

• 📝 Select a dispute reason from the provided list by tapping the arrow icon.
• 💰 Enter the desired refund amount. If the package was not received, request the full amount. If the item is damaged, wrong, or fake, specify a partial refund amount.
• 💬 In the provided text box, clearly explain the problem with your order in detail.

Evidence and Submission

• 📸 Upload supporting evidence, such as pictures, videos, or screenshots, to substantiate your claim.
• ✅ Once all information is entered and evidence is uploaded, press the 'Submit' button to finalize your refund request.