How to Get a Refund on AliExpress Using the Mobile App

Navigating to Your Orders

• 📱 Open the AliExpress application on your phone.
• 👤 Go to your account by tapping the icon in the bottom right corner.
• 📦 Select the 'My Orders' section to find the relevant purchase.

Initiating a Dispute

• 🔍 Locate the specific order for which you need a refund and tap to view its details.
• ⚠️ Find and press the 'Open Dispute' button to begin the refund process.

Dispute Resolution Options

• 💰 Choose between 'Refund Only' if you wish to keep the item and receive a partial refund, or 'Refund and Return Item' if you want to send the item back for a full refund.
• 📝 Select the most appropriate reason for your dispute from the provided list.

Refund Amount and Justification

• 💸 Enter the full refund amount if the item never arrived, or a partial amount if the item is damaged, incorrect, or not as described.
• 💬 Clearly explain your issue in a few sentences in the designated text box.

Submitting Evidence and Finalizing

• 📸 Tap to add evidence, such as photos, videos, or screenshots, to support your claim.
• ✅ Press the red 'Submit' button to finalize and send your refund request.