How to Get a Refund on AliExpress Using the Mobile App

Navigating to Orders

• 📱 Open the AliExpress application on your phone.
• 👤 Tap on 'Account' in the bottom right corner and then select 'My Orders'.

Initiating a Dispute

• 🔍 Locate the specific order for which you need a refund and tap to view its details.
• ⚠️ Find and press the 'Open Dispute' button to begin the refund process.

Refund Options and Reasons

• 💸 Choose between 'Refund Only' (for a partial refund while keeping the item) or 'Refund and Return Item' (for a full refund after sending the item back).
• 📝 Select the most appropriate dispute reason from the provided list that best describes your situation.

Refund Amount and Explanation

• 💰 Enter the desired refund amount. This should be the full amount if the package was not received, or a partial amount if the item is damaged, broken, or not as described.
• 💬 In the explanation box, clearly and concisely describe the problem with your order in detail.

Submitting Evidence

• 🖼️ Upload supporting evidence, such as pictures, videos, or screenshots, to substantiate your refund request.
• ✅ Ensure you submit the dispute after completing all the required fields.