How to Get a Refund from AliExpress Using the Mobile App

Initiating a Refund Request on AliExpress

• 📱 Open the AliExpress application on your mobile device and navigate to the 'My Orders' section within your account.
• 🔍 Locate the specific order for which you wish to request a refund and tap on it to view the order details.

Opening a Dispute

• 📝 On the order details page, find and press the 'Open Dispute' button to begin the refund process.
• ⚖️ You will be presented with two options: 'Refund Only' for a partial refund while keeping the item, or 'Refund and Return Item' for a full refund upon sending the item back.

Providing Dispute Details

• 🎯 Select the most appropriate dispute reason from the provided list that accurately reflects your situation.
• 💰 Enter the desired refund amount, choosing between a full refund (if the item was not received) or a partial refund (if the item is damaged, incorrect, etc.).
• ✍️ In the provided text box, clearly and concisely explain the issue you encountered with the order in detail.

Submitting Evidence and Request

• 📸 Upload relevant evidence such as photos, videos, or screenshots to substantiate your refund claim.
• ✅ Once all information is entered and evidence is uploaded, press the 'Submit' button to finalize and apply for your refund.