How to Fix VIVO X300 Pro Fingerprint Sensor Not Working

Troubleshooting Fingerprint Recognition Issues

• 💡 If your VIVO X300 Pro fingerprint scanner is not recognizing your finger, the first step is to re-enroll a new fingerprint model.
• 🔑 Access this by going to Settings → Security & Privacy → Device unlocking → Fingerprint, and entering your current password.

Preparing for Re-enrollment

• ⚠️ Before adding a new fingerprint, remove any protective case from your device.
• 📱 Check if your screen protector is interfering, especially if it's not an original Vivo accessory, as these can cause recognition problems.
• ✨ Wipe the screen surface with a microfiber cloth or a dry towel to ensure it's smooth and clean.

Re-enrolling Your Fingerprint

• 🎯 After cleaning, go back to the fingerprint settings and select 'Add a fingerprint'.
• 👆 Place your finger on the scanner, covering as much surface area as possible, mimicking how you will unlock the phone.

System Checks and Restart

• ⚙️ Navigate to the System Update menu to ensure your device has the latest software version installed.
• 🔄 If updates are available, download and install them. If not, proceed to restart the phone.
• 🚀 To restart, press the Power button and Volume Up key simultaneously and swipe the circle to the right.
• ✅ After the phone restarts, enter your password once, then test the fingerprint unlock feature.