How to Fix POCO M8 Pro 5G Fingerprint Sensor Not Recognizing

Troubleshooting Fingerprint Sensor Issues on POCO M8 Pro 5G

• 💡 The most common cause for a fingerprint sensor not recognizing prints on the POCO M8 Pro 5G is interference from screen protectors, especially non-original or thick ones.
• 📌 Before removing the screen protector, it's recommended to first reset the fingerprint data and clean the display.

Steps to Resolve Fingerprint Recognition Problems

• ⚙️ Navigate to Settings → Fingerprints, Face Data and Screen Lock, then select Fingerprint Lock and enter your password.
• 🗑️ Remove all previously added fingerprints.
• 🧼 Clean the device's display thoroughly with a microfiber cloth to ensure a smooth surface for scanning.
• 👆 Add a new fingerprint, carefully pressing different parts of your fingertip onto the scanner for optimal results.

Software Updates and Further Troubleshooting

• 🚀 Go to About Phone and check for any available Xiaomi HyperOS updates.
• ⬇️ Download and install the latest software package, as updates often contain fixes for hardware-software integration issues, including fingerprint scanner malfunctions.
• 🔄 After the update, reboot the device and test the fingerprint sensor.
• ⚠️ If the issue persists, consider removing or replacing the screen protector with an original one, as this is a frequent culprit for sensor problems.