How to Fix Partially Working Android TV Remote with USB Mouse

Identifying the Remote Control Issue

• 💡 The problem addressed is an Android TV remote that is only partially functional, with some buttons like volume or power working, but navigation buttons (up, down, left, right, OK) not responding.
• ⚠️ In the described scenario, the back button and Google Assistant may work, while essential navigation controls fail.

The Cause: Device Info AIDL Service

• 🧠 A likely cause for this partial remote malfunction is the accidental enablement of the Device Info AIDL service.
• ⚙️ Although this service is not intended to be user-accessible on most Android TV systems, some manufacturers leave it unlocked, leading to remote control issues.

Solution: Using a USB Mouse

• 🔌 To resolve the issue, a USB computer mouse is required, connected to a USB port on the Android TV or TV box.
• 🖱️ Once connected, a cursor will appear, allowing navigation through the TV's settings.

Disabling the Service and Testing

• 🎯 Navigate to Device Preferences or a similar settings menu, then go to Accessibility.
• ✅ Locate and disable the Device Info AIDL service by selecting 'OK'.
• 🚀 After disabling the service, the remote control should regain full functionality, with all buttons working correctly.