How to Fix Frozen Screen & App Crashes on Samsung Galaxy A36

Troubleshooting Frozen Screens

• 💡 If your Samsung Galaxy A36 screen is frozen and unresponsive, perform a force restart by holding the power button and volume down button simultaneously for about 10 seconds.
• 📌 Continue holding until the screen goes black and the Samsung logo appears, then release and wait for the phone to boot up. This process does not delete any data.

Resolving App Crashes and Freezes

• ⚙️ To fix crashing or freezing apps, clear the app's cache by navigating to Settings > Apps, selecting the problematic app, then going to Storage and tapping Clear Cache.
• 🔄 If clearing the cache doesn't help, check for app updates by going to the Play Store > Avatar > Manage apps & device > Updates available, and install all pending updates.
• 🗑️ As a further step, uninstall the problematic app through Settings or directly from the app list, and then reinstall it from the Play Store.

System-Wide Software Issues

• 📶 If app-specific fixes don't work, check for overall software updates for your device. Go to Settings > Software update > Download and install to ensure you have the latest version.

Factory Reset as a Last Resort

• ⚠️ If all else fails, a factory data reset can resolve persistent issues. Access this via Settings > General management > Reset > Factory data reset.
• ⚠️ Important: A factory reset will erase all data on your phone. Ensure you back up your device before proceeding with this step.