How to Fix Face Unlock Not Working on Samsung Galaxy Tab Active 5 Pro

Troubleshooting Face Recognition Issues

• 💡 If your SAMSUNG Galaxy Tab Active 5 Pro's face unlock isn't working, start by navigating to Settings.
• 📌 Within settings, select Security & Privacy, then Biometrics, and provide your password.

Resetting and Re-registering Face Model

• 🔑 Access the Face Recognition menu and remove any previously set up face model.
• 🧼 Before registering a new model, clean the front camera lens with a microfiber cloth or dry towel.
• ☀️ Adjust room lighting so it faces you, ensuring your face is well-lit but not overly bright.
• 🎯 Look directly at the camera, lift your head, tilt it up, and then return it to a neutral position to register the new face model.

Software and System Checks

• 💻 To ensure optimal performance, check for and install any available software updates for your tablet.
• 🔄 Restart your tablet by holding the power and volume down buttons simultaneously, then selecting restart.

Testing and Finalizing

• 🔒 After the tablet restarts, you'll need to enter your password once for security.
• ✅ Test the face unlock feature by locking and then attempting to unlock the tablet with your face; it should now work smoothly.